Our consultants are experts not just in technology, but in how technology works alongside all aspects of business and customer experience.
From looking at the operational effectiveness and financial efficiency of your processes, to exploring how your customers navigate and find your content and products online, we will work with you to ensure that your software, web and digital services bring maximum value your business and your clients.
Do you have a lot of content on an existing system? Or are you planning a system which will require a lot of content? We are experienced in auditing and creating inventories of existing content, planning how this can be organised, and spotting patterns and themes to inform potential new ways of organising content. We use these insights to help your organisation present complex or extensive content requirements to your users.
Systems which contain a lot of information, whether this is text, data or products, are most effective when the information is categorised and structured clearly and logically. We can work with your business to analyse information and put a labelling and categorisation structure in place, sometimes known as taxonomy. This provides the foundation for designing effective filters, navigation and categories for customers to find the content they need on a website or system.
We work with data sets, product sets, CRM records, web content or other information to ensure it is organised, does not contain duplicates, and is correctly and logically labelled. This is particularly useful when working with older or extensive existing data sets, perhaps from multiple systems, into a new taxonomy structure.
We collect and analyse usage patterns and behaviour on website or software systems to uncover how users behave, where users commonly get stuck or end up, and suggest changes that have a positive impact on user behaviour on a website.
We undertake user research, look at the latest statistics and reports, and speak with your demographic to determine what they need most from your product now and what they are most likely to need in the future. This helps inform a roadmap of what to focus on now and next.
Our experienced consultants with work with with your designers or engineering team to ensure your systems are usable and make sense to the people who use them. Can your customers find what they need? Are they getting frustrated or stuck anywhere? We help you provide the best possible experience to the customers who interact with your system.
Our consultants are experienced in Agile, Lean, Prince and ITIL methods, with a minimum of 10 years of practical experience in delivering digital, software and technology projects. We can help facilitate your team to deliver, and provide support for your short term and temporary projects.
Our team includes Business Process Analysts with a decade of experience. We don’t just review your business software performance - we look at how your platforms integrate with each other and how they support offline processes within your business. We identify any process gaps and inefficiencies, and make recommendations on how you can save money, save time, and improve the experience for your workforce and users.